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IPS Company Blog - 4.0 - Moderation Part 3: Reports

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Effective moderation features are essential for online communities. Forums, blog entries and member-to-member messaging are particularly attractive for spam bots and nuisance users alike. IPS Social Suite has always been best in class when it comes to moderation features with features like the free IPS Spam Service that are completely unmatched by other web applications. Over this series of 5 blog entries I'm going to introduce you to some of the new moderation features in the IPS Community Suite 4.0.
 
Part 1: Setting up moderators
Part 2: Approval Queue
Part 3: Reports
Part 4: Effective Moderation
Part 5: Warnings
 
 
 
Back in IP.Board 3.0, we introduced a feature which at the time we called the "Report Center". Before this, if a user clicked the "Report" button, it would send a personal message to all the moderators for the forum the post was in (seriously). The Report Center was one of my favourite features in IP.Board 3.0 - it provided a great way for moderators to collaborate on reports and know the action that was taken.
 
For 4.0 - we wanted to make this even more useful. We had 2 goals:

 
The first part was making it easy for users to submit reports (if submitting a report is difficult or time-consuming, users won't do it, which defeats the point of having the feature). We've made it so when clicking the "Report offensive content" button next to posts, comments, messages, etc. a modal window will pop up - here the user can optionally fill in a reason for their submitting the report, and when submitting, the modal window just disappears, with no page reload, so the user is not interrupted from what they're doing.
 

 
Video Demonstration
 
 
Next we wanted to improve how moderators deal with reports - here's a screenshot of the report screen:

 
Right from this page I can: 

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czw, 13 marzec 2014